Service culture: does it apply within the organization?

This phrase resonated to me most when I read ​Jeff ​Eilertsen‘s article on Why Building a Strong Service Culture Answers CEO Top Challenges: But can “reshaping the culture of work” actually address all four top concerns? The answer is a resounding YES. As I work with clients worldwide, I see all four challenges being addressed and […]

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Does good customer service truly exist?

I think everyone agrees with me that there’s no customer service  anymore. This maybe harsh or judgmental of me to say. However, we truly complain about this almost everyday and do feel that it does not exist anymore.   The worst thing is we tell ourselves that it’s just a common sense. Is it? The other […]

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Customer Service – Where does it belong in your organization?

Customer service is a term that all of us have used and abused. But most of us does not really know what it means. We have a narrow perspective that it’s all about serving those people who “buys” from us. When there is no exchange of money as a form of exchange to the services, […]

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